Gemeentelijke Ombudsman
The ombudsman investigates the actions
of services and persons for whom the municipal government is responsible.
Do you want to file a complaint?
Please answer the following 4 questions to find out if we can help you:
QUESTION 1 OF 4
Does your complaint involve one of the organisations of the municipal government?
Yes No
 

About ombudsman

The Municipal Ombudsman deals with complaints about municipal organisations or persons for which the city is responsible. He examines whether you’ve been helped correctly by a civil servant or organisation.

If you are not satisfied with the way a municipal organisation has dealt with a complaint, you can see the ombudsman. A complaint may be about a permit, an appeal against a decision, or unclear legislation, for example.

The ombudsman is not qualified to deal with complaints relating to consumer issues, housing associations or non-municipal institutions such as the police or the CWI.

CONTACT

Telephone

 020 625 9999
Monday-Friday | 10:00 - 12:00

E-mail

 info@gemeentelijkeombudsman.nl

Submit a complaint online

 Klachtenformulier

Address

 Singel 250
1016 AB Amsterdam

P. O Box

 Postbus 11131
1001 GC Amsterdam

Consultation hours

 Amsterdam
Tuesday | 10:00 - 12:00
Singel 250 | 1016 AB in Amsterdam
(corner Raadhuisstraat)

Almere
Last Thursday of the month
16:00 - 18:00
Stadhuis | Stadhuisplein 1, Almere

Zaanstad
First Thursday of the month
16:00 - 18:00
Railpoint Office | Ebbehout 31, Zaandam
(behind Central Station)

Directions

From Amsterdam Centraal Station
Tram 1, 2, 5, 13, 17
stop Dam (Raadhuisstraat)

Bus 10, 21, 140, 172
stop Dam (Raadhuisstraat)

From stop Dam (Raadhuisstraat)
Turn right and enter Raadhuistraat
Walk toward the canal
Cross the canal and take a left
Entrance is located at number 250
(behind the Post office)
Office ombudsman, Singel 250 in Amsterdam Office ombudman, Singel 250 in Amsterdam